Emergency & Same-Day Plumbing in Overland Park, KS

What to do right now

• Burst or leaking pipe: shut off the main water valve. WaterOne says that in most single-family homes it’s in the basement or crawl space, on a wall facing the street.
• Main valve won’t close: WaterOne can shut off water at the meter pit or curb box near the street (913-895-1800). Olathe city water customers should call the City of Olathe.
• Water heater leaking: turn off the cold-water supply at the top of the heater and set gas to “pilot” or switch off the breaker.
• Sewage backup: stop using water in the house, and keep people and pets away from the affected area.
• Water near electrical: turn off power to that area at the panel if it’s safe to reach.
• Gas smell: leave the house first, then call your gas utility from outside.

Sources: WaterOne: Prevent Frozen Pipes; Johnson County Wastewater: Frequently Asked Questions. Checked October 2026.

Useful local numbers

Sources: WaterOne: Prevent Frozen Pipes; Johnson County Wastewater: Frequently Asked Questions; City of Olathe: Utility Location Services. Checked October 2026.

Emergencies we handle

• Burst and frozen pipes
• Main-line sewer backups (drain cleaning and sewer repair)
• Leaking or failed water heaters
• Failed sump pumps during a storm
• Overflowing toilets that won’t stop
• No water to the house, or a broken water service line

What happens when you call

We ask a few questions to make sure the water is stopped and you’re safe, then give you an arrival window. On arrival we stabilize the problem first, explain the permanent fix and its price, and get your approval before doing it.

Permits don’t slow down a real emergency. For true emergencies, Overland Park’s code lets the repair happen first: the permit application is due within the next working business day.

Source: Overland Park Ordinance BC-3499 (2024 International Codes, effective July 1, 2026). Checked October 2026.

Find your main shutoff before you need it

In many homes the main shutoff is near where the water line enters, often in the basement or utility area by the water heater, on the wall facing the street. Test it once a year. If it won’t turn or it leaks when you do, have it replaced before an emergency.

Keep the meter pit lid near the street accessible and closed, as WaterOne advises, so the utility can reach it quickly.

Source: WaterOne: Prevent Frozen Pipes. Checked October 2026.

Insurance and documentation

Take photos and video of the damage before cleanup, keep damaged items if you can, and save every invoice. Your insurer decides coverage, but good documentation makes the claim easier. We can describe what failed and why in writing.

Available in

• Overland Park: our home base in south OP.
• Olathe: Same-day help for burst pipes and backups in Olathe.
• Lenexa: Same-day emergency calls in Lenexa during our open hours.
• Stilwell: Same-day response around Stilwell; ask about timing for rural addresses.

Guides for homeowners

• Winterize Your Plumbing: A Johnson County Fall Checklist: What to do in October and November so a January cold snap doesn’t become a burst pipe.

Related services

• Frozen & Burst Pipe Repair: Thawing frozen lines, repairing bursts and fixing the spots that keep freezing.
• Leak Detection & Repair: Find hidden supply and drain leaks before they become ceiling, floor or slab damage.
• Drain Cleaning & Clog Removal: Kitchen, bath, laundry and main-line clogs cleared, with a camera when the cause is unclear.
• Sump Pump Repair & Battery Backup: Primary pumps, battery backups, check valves and float switches for finished basements.
• Water Heater Repair: No hot water, rumbling tanks, leaks and pilot problems on gas and electric heaters.

See all 17 plumbing services